Effective date: February 01 2021 OIS REMOVALS LIMITED (“us”, “we”, or “our”) operates the oisremovals.co.uk website (the “Service”, the “Website”). Our registered address is: 29 Fairway, Carshalton Beeches, Surrey, SM5 4HR
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Personal Data means data about a living individual who can be identified from that data (or from data and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically, either generated by the use of our Website or from the Website infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device (For example: Laptop, Mobile Phone, Tablet)
DATA PROCESSOR (OR SERVICE PROVIDERS)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data (E.g. The Website user becomes the Data Subject by using our Website)
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Cookies and Usage Data
We may also collect information on how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING COOKIES DATA
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
We recommend that you conduct an internet search for the terms “control cookies via browser” for appropriate results on how to control cookies.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Website.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
We use Google Analytics to track the use of our Website, this data allows us understand (for example) the most popular pages of our website, which general geographic location our Website users come from and how long users spend on our Website. We cannot use this data to personally identify you and we would not seek to do so.
We use “Heatmaps” to track where users click on our Website pages, this allows us to understand the most popular features of a given web page. We are unable to identify which users clicked where, only that a click was registered.
If you reside in the United Kingdom or within the European Union, you may use this tool to help you opt out of these advertising services – http://www.youronlinechoices.com/
Please be aware that we share data with our partners as part of our cookie use. Be assured that we carefully select our service providers and would never knowingly use any service that would put your data at risk.
USE OF DATA
OIS REMOVALS LIMITED uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Website when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Website
- To detect, prevent and address technical issues
OUR BASIS FOR PROCESSING YOUR PERSONAL DATA
Any Personal Data that you give to us may be retained by us to provide a requested service (for example, to contact you regarding enquiries submitted via our Website), or for our legitimate interests as a business. If we rely on our legitimate interests as a basis for processing your Personal Data, we would refrain from doing so if our legitimate interests were overridden by your interests or fundamental rights and freedoms. We have an interest in operating our business in the most customer-focused and professional way, and our processing of your Personal Data is done in accordance with this.
We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Any other use of Personal Data (such as email marketing) will be used only with your consent, which will be obtained at the point of data submission (such as contact forms). If we are relying on your consent to process personal data, you may withdraw your consent at any time by notice to us.
RETENTION OF DATA
OIS REMOVALS LIMITED will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We do this as some of our service providers operate outside of the European Union.
If you are located outside of the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
DISCLOSURE OF DATA
OIS REMOVALS LIMITED may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of OIS REMOVALS LIMITED
- To prevent or investigate possible wrongdoing in connection with the Website
- To protect the personal safety of users of the Website or the public
- To protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
OIS REMOVALS LIMITED aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
To update or delete any details that we hold about you, please contact us and we will make the required changes to any of our systems.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
- To request that we restrict processing of Personal Data concerning you
You have the right to data portability for the information you provide to OIS REMOVALS LIMITED . You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
You also have the right to complain to the Information Commissioner’s Office about the manner in which we process your Personal Data.
We may employ third party companies and individuals to facilitate the function of our Website (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Website is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. Parents or guardians are advised to control the data that could possibly be collected on persons under 13 years of age by changing their browser settings to control cookies.
- By email: email@example.com or by mail: at the postal address shown above
IF YOU ARE LOCATED IN THE EUROPEAN UNION
Please note that where we are offering services to individuals in the European Union we will also be subject to the General Data Protection Regulation (not just the UK retained EU law version of the General Data Protection Regulation). In those cases you would also have the right to make a complaint regarding our processing of your Personal Data to another GDPR supervisory authority.